SHIPPING POLICY

Shipping cost for your items will be calculated depending on where the item is being shipped to. This price is $10.99 and above for all the U.S. orders.

Return & Exchange Policy

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. 

To initiate a return, please email us at graceapparelcollection@gmail.com.  We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at 14210 Downdale Ct , Laurel, MD, 20707. You are responsible for paying for all shipping costs for your returned item.

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

Check Below for More Details About Our Shipping And Return

Shipping costs for your items are calculated based on the shipping destination. For all U.S. orders, shipping is $10.99 and above.

  • Processing Time: Orders are processed within 1-3 business days. For special orders (Custom design) please contact us.
  • Shipping Time: Delivery typically takes 3-7 business days depending on your location.
  • Shipping Carrier: We use trusted carriers such as USPS for timely delivery.
  • Tracking Information: Once your order is shipped, you will receive a tracking number via email.

Return & Exchange Policy

We want you to love your purchase! If you are not completely satisfied, you may return your item within 14 days of delivery under the following conditions:

Eligibility for Returns:

  • Items must be unused, in original condition, and in original packaging.
  • A receipt or proof of purchase is required.

How to Initiate a Return:

  1. Email us at graceapparelcollection@gmail.com with your order details.
  2. Ship the item to our return address: 14210 Downdale Ct, Laurel, MD, 20707
  3. Once we receive your return, we will inspect and process it within 3-5 business days.

Refund & Exchange Process:

  • If approved, we will issue a refund to your original payment method within 7-10 business days.
  • Alternatively, you can opt for an exchange or store credit.
  • Return shipping costs are the responsibility of the customer and are non-refundable.

Please check our On Display in Store – Shipping & Returns Policy here.

About Us

Ladies Online Boutique is dedicated to empowering women with high-quality, culturally-inspired fashion. Founded by Grace A. Anderson, our boutique blends traditional African designs with contemporary styles, offering products such as Fascinators, Auto Gele, Turbans, Jewelry, Clothing, and Accessories.

Learn more about our mission and collection here: 🔗 About Us

Additional Information

For any questions or concerns, feel free to contact us at graceapparelcollection@gmail.com.
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